Sandra Palm
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Articles
Recent activity by Sandra Palm-
Slow Speeds / Dropouts: Internet Troubleshooting
There are a few reasons you may be experiencing slow data speeds. It may be due to environmental factors, high volume web traffic or your 4G device has moved into a 3G coverage area. These troubles...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...